Thanks for visiting BookFlightDirect. We're here to help with everything related to searching, booking, and managing flights — from locating booking confirmations and e-tickets to refund inquiries, payment issues, and technical support. This page explains the best ways to reach us, what information speeds up resolution, expected response times, and tips to help us assist you as quickly as possible.
Choose the contact channel that best fits the urgency of your issue. For urgent issues (imminent departures, payment declines right before travel, or missing e-tickets) call us or use Live Chat. For documentation, refund requests, or anything requiring attachments, email is the preferred option so you can attach files and we can track your request.
Email: support@bookflightdirect.com
Email is best when you need to share attachments like booking confirmations, screenshots of errors, or
medical/legal documents. When emailing, include your booking reference (PNR/confirmation number),
passenger full name(s) as on the booking, travel dates, and a short description of the issue.
Our support covers a wide range of topics: locating booking confirmations and e-tickets, resolving payment declines, assisting with refund and cancellation requests, advising on name corrections (subject to airline rules), clarifying baggage allowances, explaining fare rules, and troubleshooting technical issues with our site or alerts. If your ticket was issued directly by an airline or partner, we will coordinate and escalate with them when possible, but the issuing provider controls final decisions on ticketing and refunds.
To help us resolve your issue quickly, please include as many of the following as applicable:
We aim to acknowledge emails and contact form submissions within 12–24 hours and to resolve most routine issues within 3–7 business days, depending on the complexity and whether a third-party provider (airline or partner) must respond. Phone and Live Chat usually provide immediate help for urgent matters. Refunds and ticketing changes often depend on provider processing and may take longer — we will keep you informed of updates as they arrive.
We aim to make our support accessible to everyone. If you require assistance in a particular format or have suggestions to improve accessibility, please include that in your message. We welcome feedback on how to improve our site, tools, and customer service — it helps us make the experience better for all travellers.
Thank you for trusting BookFlightDirect with your travel plans. To continue searching for fares, visit our Search page. If you need help right now, use Live Chat or email support@bookflightdirect.com — we’ll do our best to assist you quickly and clearly.